Terms and Conditions

Your casino agreement

Your Big Boost gambling contract is with White Star B.V., registered in Curaçao under company number 153150. Its authorisation for interactive gambling comes from the Curaçao Gaming Control Board, licence OGL/2023/159/0076. Privado Ltd, incorporated in Cyprus, acts as a payment facilitating company.

Using the casino services binds you to the gambling agreement and applicable game and promotion conditions. Curaçao law governs that agreement, with exclusive jurisdiction assigned to its courts. If translated versions conflict, the English wording prevails.

Eligibility and account ownership

You must be 18 or older and meet any higher gambling age applicable to you. Register for yourself using accurate personal details and keep them current. Only one account is permitted. You cannot sell your account, obtain somebody else's account or transfer money between player accounts.

Politically exposed persons, heads of international organisations and their specified relatives or close associates cannot hold accounts. Tell customer support if your status changes. Keep your password private and report suspected unauthorised access immediately.

Restricted territories

The restricted territories include the USA, the Netherlands, France, the Dutch West Indies and Curaçao. This list is not exhaustive. You remain responsible for complying with the laws applicable to your gambling.

Deposits made while you are in a restricted territory are forfeited and will not be repaid. This applies whether your presence there is temporary or permanent.

Identity and funds checks

You must supply information requested for identity, fraud prevention and source of funds checks. Your account may remain restricted or suspended until those checks are satisfactorily completed. An inability to establish a legitimate source for your money can lead to suspension or closure.

Suspected fraud, unlawful activity or a material contractual breach can result in account restrictions and forfeiture of the remaining balance. Betting techniques intended to bypass a game's normal house edge can also lead to restrictions, closure or retention of funds.

Depositing money

The minimum deposit is €10, with method-specific limits and any applicable personal or account restrictions. No particular payment method is guaranteed. Use payment facilities registered to you. Third-party deposits may be confiscated and resulting winnings forfeited.

Your balance is credited once payment actually arrives. A failed or cancelled deposit can invalidate related balances, bonuses and winnings. Deposited money earns no interest and has no government deposit insurance. Although held apart from operational funds, it has no guaranteed recovery in insolvency.

Withdrawals and charges

The withdrawal minimum is €15, depending on your selected method. Default cumulative withdrawal ceilings are €5,000 daily, €20,000 weekly and €50,000 monthly, or currency equivalents.

Withdrawals require cleared payments, completed verification and no relevant ongoing investigation. Additional checks can delay or cancel a request. Irregularities may lead to refusal or withheld funds. Payments normally return through the original deposit methods, starting with the earliest deposit. A different method can require proof of ownership.

Charges may apply for certain methods, currency conversion or payment providers. Withdrawing deposits before using all of them for play may incur reasonable processing costs. Investigated fraudulent or abusive conduct can also incur a justified refund charge, with written reasons. You remain responsible for declaring withdrawals and winnings to the relevant tax authorities.

Net winnings ceiling

Your cumulative net result is capped at USD 100,000, or its currency equivalent, during each CET day from midnight through 23.59. Exceptions apply to players designated genuine VIPs by management or where management exercises its discretion. Progressive jackpots are exempt. Amounts exceeding the applicable ceiling may be voided at management's discretion. Individual games can have separate maximum payouts.

Bonus funds and wagering

Bonus credits cannot be withdrawn on their own. Qualifying conditions and wagering must be fulfilled before related winnings become withdrawable. Standard bonus-money playthrough is 35x the awarded sum, subject to the conditions of the particular bonus. Use at least some of an awarded bonus within seven days or the unused award is removed. That initial-use period is not a universal wagering-completion deadline.

Inactivity and closure

After five consecutive months without meaningful account activity, your account is treated as inactive. Following notice, an inactivity charge takes the entire remaining balance. A zero balance then leads to closure. Contact customer services to request reopening or to arrange permanent closure yourself.

Disputes

Submit a detailed complaint to customer support promptly. Work towards resolving your complaint is undertaken within 90 days of receipt, with correspondence sent to your registered e-mail. An unresolved escalated dispute can go to compliance. If you believe there has been a material licence breach, you may approach the Curaçao licensing authority.