Contact Us

Contact this site

For correspondence about bigboostcasinouk.co.uk, write to [email protected]. Use this address for your message to the site.

Casino customer services

For help with your Big Boost account, use the casino's live chat or e-mail support. Both customer service routes are available around the clock. You can raise account questions, payment concerns or difficulties using the casino through these channels.

Raise a gambling complaint

Start with casino support and describe the problem in full as soon as reasonably possible. Replies about the dispute are sent to the e-mail address registered on your account. The complaints process involves working with you towards a resolution within 90 days after receipt.

If escalation has not produced a satisfactory outcome, ask for the compliance department to handle the dispute. A suspected material breach of licence conditions may be taken to the Curaçao Gaming Control Board through its designated complaints channel.

Personal information enquiries

For questions about the handling of casino account data, contact customer services first. If that response does not settle your concern, you can request that the data protection officer considers the matter. Further escalation to the relevant regulatory authority remains available if you are dissatisfied with that response.